King William Alpacas Guarantee

Not only do we guarantee every product we sell, but also the customer service during every transaction you have with King William Alpacas.  If for any reason you are not 100% satisfied, contact us and we will do what it takes to make sure your satisfied and do so as quickly as possible.  Customer satisfaction is our ultimate goal and is the only way business should be done.

Privacy Policy

The security of your personal information is important to King William Alpacas and its important that you know your protected.  You can read the specifics of our policy as they are explained below.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and the requirements or the bank card issuer. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. This website is protected by 256-Bit Encryption to ensure a seamless and protected transaction.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

        kwalpacas@wildblue.net

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Policy

In stock items will ship the next business day.  Shipping is VIA USPS and your final shipping and handling charges will be displayed before you place your order.

Product Returns

If for any reason you are not happy with a product you receive, simply return the product to us with a copy of your invoice and we will replace, exchange or refund you for the purchase price.
Return Requirments

  • Products must be in new condition with all original packaging
  • Shipping fees will not be refunded unless the product return is a result of an error on our end
  • Refunds will be issued in the same form as the payment used for your purchase
  • Refunds are processed and completed within 5 days after we receive your return
  • Returns are only available if purchased from the King William Alpacas website
  • No returns after 30 days.

Our Address
King William Alpacas
P.O. Box 163
King William, VA 23086
Phone: 804-366-6155

Product Warranty

If any product you purchase from King William Alpacas fails due to design or manufacturing  defects,  we will replace it free of charge.

Security Policy

You can shop at www.kwalpacas with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .

www.kwalpacas.com  is registered with the Authorize.Net Verified Merchant Seal program.